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FAQs

 

What is your warranty? What is your return policy?
What are your caps made of? Can my post caps be painted?
Where are your caps made? How do I install my post caps?
How much does shipping cost? What are the dimensions of the post caps?
Can I pay by check? What do Nominal and Actual mean?
Do you have a storefront?  Do you offer Wholesale?
Can I cut/trim my post caps?  What is your privacy policy?

 

 

What is your warranty?

We warranty our 4x4, 4x6 and 6x6 post caps for 10 years against fading, warping and discoloration. Our Pile Caps are warrantied for 3 years.

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What material are your post caps made from?

All Atlanta Post Caps labeled post caps are made from ASA resin.  ASA is a high-impact, UV resistant material used in the manufacturing of automobiles and marine products.  ASA is able to maintaing it's form and color with exceptional durability in outdoor environments. 

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Where are your caps made?

We manufacture our line of post caps here in the United States.

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What are my shipping options?

We have negotited rates with our shipping carriers and are able to offer highly competitive shipping rates.  Orders placed Monday - Friday before 2pm (EST), will usually be shipped out the same day.

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What forms of payment do you accept?

We accept all major credit cards, paypal and checks.  If you would like to pay by check, please call to place an order by phone. 

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What is your return policy?

We offer a 30 day no-hassle return policy.  Please call us to schedule a return BEFORE shipping your product back.  Orders returned after 30 days will incur a 15% re-stocking fee.  This helps us cover the additional cost we incur for refuding aged orders via the payment companies.

Call 770-808-0200 or click the link below to send us a message

Contact Us

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Can these post caps be painted?

Yes, our caps can be painted any color you like.  We suggest using Krylon Fusion Spray Paint, but any plastic ready spray paint will work.

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How do I install the post caps?

Atlanta Post Caps are easily installed in two peices.  Attach the base to the post with the installation tabs on the top.  Secure the base with decking screws, and SNAP the top into place.  Be certain you are ready to install, as they are designed to stay on under harsh conditions.  The tops are not always simple to remove once they are installed.

Post Cap Installation Guide

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How far down the post do the post caps go?

The base of our post caps slide down the post 1.5", except on the Economy models, which only slide down 3/4".  

How wide are the post caps?

At their widest points (corner to corner) our post caps are as follows:

 

6x6 Post Caps (Nominal and Actual): 7.5" widest point

4x4 Post Caps (Nominal and Actual): 5.5" widest point

Economy Post Caps (Nominal only):  4.5" widest point

 

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Do you have a storefront?

 While we don't currently have a traditional retail space, you are welcome to come by our offices and complete your purchase there.  Please be sure to call us prior to coming to verify that we are in the offices that day!

Contact Us

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Do you offer wholesale?

Yes, we do!  If you are an established reailer or distribution channel, we would love to speak with you.  We are especially interested in partners in Canada and Australia.  Please note, we only offer wholesale in quantites of 1,000 caps and higher.

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Can I cut or trim my post caps?

If you have a post that is too close to a wall, you can use a fine tooth saw blade to cut our ASA Resin post caps to fit your particular need.

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What is your privacy policy?

This privacy policy discloses the privacy practices for (www.atlantapostcaps.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. *****We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.*****

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 770-808-0200 or customerservice@atlantapostcaps.com.